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Look at the guides and videos below:</b><br> How to login/reset password/ create account (Customer Account) <b><a href=\"https://novahomeloans.sharepoint.com/:v:/s/JiraHelpCenter/EXvyIUl5fNlOn6RER79D48UByspRmPyuFA5bgLkR0KGsUQ?e=56GZX6\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Video</a></b> or <b><a href=\"https://novahomeloans.sharepoint.com/:b:/s/JiraHelpCenter/EUp5HAJpD5xGpR7fx6AOtQsBE1f-jbgwrvECOvE1d2EPXw?e=OHlv9Z\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PDF</a></b><br> How to Navigate/ Use Search/ Submit Ticket/ Search for Past Tickets/Manage Ticket on Portal <b><a href=\"https://novahomeloans.sharepoint.com/:v:/s/JiraHelpCenter/ER3ZxK8XKylMvPEbO90ar_QBvczga986ZcvJUiep7eGSrA?e=kO90D5\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Video</a></b> or <b><a href=\"https://novahomeloans.sharepoint.com/:b:/s/JiraHelpCenter/EYkIWR1Ciq5BiffwHgSEYWQBCCISMnbsCntqP-EwmiLenA?e=CbzoD8\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PDF</a></b></p>\n<p>Any IT or network issue to report, click on the Helpdesk Square or <a href=\"https://mis-nova.atlassian.net/servicedesk/customer/portal/39\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>Here</b></a></p>\n<p><b>Branch Support Directory:</b> <a href=\"https://novahomeloans.sharepoint.com/sites/NovaSupport?e=1%3A6611af25524c44a8ae99e4026f229954\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>Click Here</b></a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Nova Home Loans Help Center","sharedPortalName":"Nova Home Loans","announcementHeader":"Network and Company Wide Issue Announcements:","announcementMessage":"*PORTAL DIAGRAM* [*CLICK HERE*|https://novahomeloans.sharepoint.com/:i:/s/JiraHelpCenter/EfQekMev3xtGiqjSKkoiMokBxnz8fvJrr6VyRb64b9d-ZQ?e=GlIOFi]\n*Need Further Assistance? 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